RETURNS:
We hope that you LOVE your purchase, but we know that sometimes items don’t fit the way we would like it to! In this case we want to make it simple for you to return or exchange the item(s).
Returned items will receive STORE CREDIT ONLY!!!
Sale items are FINAL SALE NO RETURNS OR EXCHANGES!!!
For big sales like Black Friday, Cyber Monday, etc… You will get credit for what you payed on the item. You will not get full return on the original priced item.
Here are all the things you need to know about IN STORE AND ONLINE RETURNS!!!!
- You have 14 days after your order has arrived to your address OR the day of purchase in store to start the return or exchange process.
- The item(s) that you are returning must be unworn and unwashed. We would prefer the tags to still be on if possible. (If we noticed that the item is washed or worn we will get in contact with you and send it back to you or if you chose you can have us donate it to our local women’s shelter)
- Store credit will be issued when we receive the item.
ONLINE RETURN PROCESS:
Steps to start return process…
- Start off by reaching out to us by EMAIL (info@shopbdominique.com) PHONE (call or text 815-993-5828) SOCIAL MEDIA (@shopbdominique via instagram or facebook)
- We will ask what is wrong with the item and we will then send you a return label via email for you to print and put on the package.
- When we receive your exchange we will ship out the new item for you!
DAMAGES:
For damages please email us a picture of the damage to info@shopbdominique.com or contact us via phone or social media and we will contact you with special directions on this specific return process.
If you have any questions please reach out to...
815-993-5828
info@shopbdominique.com
Instagram or Facebook @shopbdominique
B DOMINIQUE BOUTIQUE
542 W NORRIS DR
OTTAWA IL 61350
We are so grateful for your support and we will do anything and everything we can to make sure you have the best experience at B Dominique Boutique! Thank you for shopping!